Complaints and Suggestions
If you have a complaint or suggestion about our practice, we encourage you to let us know. We would prefer that you let us know in writing either addressing your letter to your doctor or the Practice Manager.
Our doctors are all individual contractors who manage their own complaints.
If we cannot assist with resolving a complaint, you can contact the Office of the Health Ombudsman: phone 133 646
Privacy and Confidentiality
Your record remains confidential even from family members, and is only accessible by our staff and only for the purposes of your medical care.
Please be aware that we often receive requests to divulge patient information for insurance reasons, Workcover reports, and legal reasons such as car accident compensation claims. These are accessed by the respective companies when you sign certain documents allowing these companies to contact us for information.
Unfortunately patients aren't always aware that they have signed for the release of information when dealing with these companies. We ask you to be aware of what you are signing and contact us if you have any concerns about information being handed over these companies.
Newmarket Family Doctors is a teaching practice so occasionally there may be a medical student sitting in with your consultation. We will inform you ahead of your consultation and you have the right to decline to have a student sitting in.